Refund & Cancellation Agreement

Last updated: 2026-11-11

This Refund & Cancellation Agreement explains how HSIAOS Electronics ("HSIAOS", "we") handles the matters described below in connection with the website hsiaos.com and our quotation and sales process.

Cancellation

Orders can be cancelled free of charge before shipment unless the products were ordered specifically for you (non-stock, non-cancellable / non-returnable items).

Returns

Unused products in original, unopened packaging may be returned within 14 days of delivery after prior approval. Moisture-sensitive and cut-tape components cannot be returned once opened.

Defective products

Report defects within 30 days with lot information and a failure description. We handle claims with the manufacturer.

Questions: sales@hsiaos.com